Frequently Asked Questions

You will need a government-issued photo ID (passport, driver's license, or national ID card) and a recent utility bill or bank statement (dated within the last 3 months) as proof of address.

Most accounts are verified within 24 hours. During peak periods, it may take up to 48 hours. You will receive an email notification once your account is approved.

Currently, we only offer individual accounts. However, you can designate beneficiaries and manage multiple accounts under one login.

We offer Standard, Professional, and Institutional account types. Each comes with different leverage options, spread structures, and minimum deposit requirements to suit different trading styles.

The minimum deposit is $250 for a Standard account. Professional accounts start at $5,000 and Institutional accounts start at $50,000. All account types give you access to the full range of instruments.

We offer 5000+ instruments including Forex pairs, stocks from major exchanges, global indices, commodities like gold and oil, ETFs, and cryptocurrencies including Bitcoin, Ethereum, and more.

Forex markets trade 24/5 from Sunday evening to Friday evening. Stock markets follow their respective exchange hours. Cryptocurrencies can be traded 24/7. Check our platform for specific instrument trading hours.

Leverage allows you to control a larger position with a smaller amount of capital. For example, 1:100 leverage means you can control $100,000 with just $1,000. Higher leverage amplifies both profits and losses.

Maximum leverage depends on your account type and jurisdiction. Standard accounts offer up to 1:500, Professional accounts up to 1:1000, and we comply with all regulatory limits for your region.

Yes, our mobile app for iOS and Android provides full trading functionality including charting, order management, account monitoring, and real-time market data. Download it from the App Store or Google Play.

Browse our leaderboard of successful traders, click 'Autocopy' on any profile, and their trades will be automatically replicated in your account proportionally. You can adjust the copy ratio or stop copying at any time.

You can trade via our Web Trader (no download required), desktop application for Windows and Mac, or mobile apps for iOS and Android. All platforms sync seamlessly across devices.

Yes, we offer a free demo account with $10,000 in virtual funds. Practice trading with real market conditions without risking real money. Switch to a live account anytime.

Our platform includes advanced TradingView charts with 100+ technical indicators, drawing tools, multiple timeframes, and real-time data. Create custom layouts and save your preferred analysis.

Yes, you can set unlimited price alerts via email, SMS, or push notifications. Set alerts for specific price levels, percentage changes, or technical indicator conditions.

Yes, we provide a REST API and WebSocket feeds for algorithmic trading and custom integrations. Full documentation and SDKs are available for Python, JavaScript, and other languages.

We accept Visa, Mastercard, bank wire transfers, PayPal, Apple Pay, Google Pay, and cryptocurrencies (Bitcoin, Ethereum, USDT). Processing times vary by method.

Credit/debit card and e-wallet deposits are instant. Bank wire transfers take 1-3 business days. Cryptocurrency deposits are confirmed on the blockchain (typically 10-60 minutes).

The minimum withdrawal amount is $50 for all methods. There are no withdrawal fees from our side, though your bank or payment provider may charge their own fees.

E-wallet withdrawals are processed within 24 hours. Credit/debit card withdrawals take 3-5 business days. Bank wire transfers take 3-7 business days depending on your bank.

We charge zero commission on Standard accounts with spreads from 1.0 pip. Professional accounts enjoy raw spreads from 0.0 pip with a small commission per lot. No hidden fees.

Yes. Client funds are held in segregated accounts with tier-1 banks, separate from company funds. We also provide negative balance protection and are covered by investor compensation schemes.

We use 256-bit SSL encryption, two-factor authentication (2FA), and advanced firewall systems. All data is stored in secure, redundant data centers with 24/7 monitoring.

GROWTH POTENTIAL LTD is registered in England and Wales under Company Number 13377864. We adhere to strict regulatory standards and maintain full compliance with applicable financial regulations.

Negative balance protection ensures that your account balance cannot fall below zero. Even in volatile markets, you will never lose more than the funds in your account.